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St. Joseph’s names patient relations director

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Press Release

St. Joseph's Mercy Health Center

St. Joseph’s names Ford Patient Relations and Service Excellence Director

HOT SPRINGS, Ark. – Jenny Ford, a St. Joseph’s Mercy Health Center co-worker for four years, was recently selected as the 309-bed hospital’s Patient Relations and Service Excellence Director.

During her time with St. Joseph’s, Ford has served the organization as Mercy Senior Care Business Manager and most recently as the Mercy Home Medical Business Manager.

With Mercy Senior Care, she worked with fund-raising for Mercy Meals on Wheels, handled the management of SeniorNet, the computer program for seniors age 50 and over, and did speaking engagements throughout Hot Springs Village to promote the McAuley Center and all that it has to offer senior residents. With Mercy Home Medical, she worked with physicians, nurses and case managers to secure the proper equipment patients needed as they left the hospital for home.

“We are excited to have Jenny in the position of Director of Patient Relations and Service Excellence,” said Patrick McCruden, St. Joseph’s Vice President of Mission and Ethics. “With the breadth of experience Jenny has acquired during her time with St. Joseph’s, we believe she is a very nice fit. I look forward to working with her and I know all of our co-workers will as well.”

Ford, who lives in Hot Springs with her husband, Matt, earned a bachelor’s degree in mass communications (with an emphasis in telecommunications) and a minor in speech at the University of Central Arkansas (UCA). She also recently secured a master’s degree from the University of Arkansas-Little Rock in interpersonal organizational comunication.

“I am excited about being named to the position because it is communication focused and requires a team effort,” Ford said. “It’s not one person, but it’s all departments coming together to make a whole for the common good of our patients. Patient satisfaction is huge in this day and age, and if patients are not happy they are not going to continue to utilize our services.

“We’ve made excellent strides in patient satisfaction and service excellence, but there is room for improvement. It’s all about everyone working together to make the patient’s experience extremely positive, so that they will come back to us and send their family and friends, too.”

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