The great thing about Wal-Mart employees is that they will tell you anything. Wal-Mart may try to bully them into silence, but it doesn’t really work all that well. They love to talk. Mind you, I’m not talking about the Pretty People that Wally World likes to put in front of TV cameras but the rank and file, the ones who keep the stores running.
If employee loyalty in this country is at an all time low. At least according to one recent survey, Wally World employees may lead the pack in feeling some contempt for their employers.
If only Sam was alive to see this,” is the common phrase used, whether based on any sort of reality or not. The refrain is taken up by workers - sorry, associates - young and old, almost as if Sam Walton was a figure torn out of the pages of mythology, rather than a canny business man.
At any rate, the folks from Wally World, instead of being so paranoid about employees bad-mouthing them, might do well to just send some people dressed as regular folk, and engage employees in conversation, and actually listen (without revealing who they are, and not taking down the names of the employees) and finding out why they are so down on the company.
It would be sort of like Undercover Boss, only without all the TV BS.
I’ve seen the commercials where companies brag about listening to customers.
Maybe it’s time to listen to your employees.
Quote of the Day
If a liberal arts education becomes a luxury, the implications for civil society are profound. A broad-based higher education provides an environment that fosters the critical thinking skills that are the hallmark of informed, responsible citizenship. Disparity in education equals disparity in power. - By making a well-rounded education available only to the elite, we move one step closer to a society of two classes: one taught to think and rule and another groomed to follow and obey. - Valerie Saturen, In These Times, January 2010