More than 70% percent of [Covenant House] residents have been physically and/or sexually abused, most suffer from severe PTSD. With few public facilities to treat youth mental illness, the courtyard of Covenant House is filled with a constant stream of teenagers carrying everything they own in plastic garbage bags, many pacing back and forth, victims of early onset paranoid schizophrenia and bipolar disorder. From the moment a kid walks thru the front door and pours their heart out to an intake worker, the Renaud's are at their side. A transgender girl named Raven whose "right wing fanatic" parents have kicked her out of the house; a 17 year old heroin addict named Taylor who wants to kill herself; Shonda a teenage mom trying to learn to read so she can earn a GED and get a job to support her daughter; and Elizabeth whose untreated schizophrenia has turned her into a desperately young bag lady roaming the streets of the French Quarter. The Covenant House of New Orleans is Hope.