by Max Brantley
NY Times follows up on something I saw on TV the other day about Comcast. It apparently has employees trolling the web for blog comments about the cable giant. They've surprised commenters by inquiring about problems posted on the web.
Big Brother or "just trying to help"?
Should Comcast be listening in on this blog and since trying to arrange a service call is just about an impossibility for a working person, some topics:
1) About the video recorder, which works sometimes and sometimes not.
2) About intermittent interruptions of the On-Demand service.
3) About the cumbersome and inferior programming/recording functions versus Tivo.
4) About the infuriating TV pricing practices designed, it seems to me, to make informed comparison shopping almost impossible.
Anybody else care to post anything for the Comcast trolls to work on?